Section 1: General

§ 1. The webshop www.muzemie.be is owned by Cindy Caluwaert with registered office at Wilgenlaan 2-B, 9130 Beveren, Belgium and enterprise number BE 0645.632.295 (hereinafter "Muzemie").

§ 2. The terms and conditions apply to Muzemie and every individual user of the website who places an order at the webshop of Muzemie (hereinafter "Purchaser").

§ 3. Every order implies the acceptance by the purchaser of these terms and conditions, which are an integral part of the agreement and imply any terms and conditions from the Purchaser.

§ 4. All agreements made with Muzemie are governed by Belgian law. All disputes between parties will be submitted exclusively to the competent court in Belgium.

Section 2: Subject of the sale contract

§ 1. The sale contract can only cover goods offered on the webshop Muzemie on the date of placing the order.

Section 3: Price and product information

§ 1. All prices mentioned in the webshop of Muzemie are indicated in EURO (€), including 21% value added tax (VAT), but excluding packaging and shipping costs. Shipping costs are clearly indicated separately. The applicable price on the sale contract is the price in force at the moment of the validated order as will be indicated at that moment on the webshop of Muzemie. Muzemie reserves the right to change and correct prices of products and product information. If the price of an already purchased product diminishes, the purchaser cannot claim a refund for the price difference.

§ 2. Muzemie is committed to make every effort to describe and propose the goods in a correct, clear and complete manner. However, Muzemie does not guarantee the accuracy, clarity nor completeness of the presentation of the goods offered in the webshop of Muzemie. Muzemie is in no way liable for any errors, inaccuracies and / or omissions in the presentation of the goods at the webshop of Muzemie as well as for any damage that would result therefrom for the Purchaser or third parties.

Section 4: Ordering and payment

§ 1. The ordered items remain the exclusive property of Muzemie until the moment of full payment by the Purchaser.

§ 2. After receiving the order, the ordered items remain reserved for a period of 14 days. The Purchaser will receive an automatic e-mail confirmation of the order.
If there is an error in our inventory system and the product is out of stock, Muzemie will inform the Purchaser within 14 days and will provide the Purchaser a credit note, after which the order will be canceled.
If 14 days after the order Muzemie has not received any payment, the order will be canceled and the items will be brought back into sales.

§ 3. Any inaccuracies in the billing must immediately be reported by the Purchaser to Muzemie so that we can adjust the amount.

§ 4. The payment options are:

  • - Bank transfer to the account of Muzemie: IBAN BE56 7310 4045 0688, BIC KREDBEBB indicating the order
  • - Bancontact / Mister Cash
  • - Belfius Direct Net
  • - KBC Payment Button
  • - iDEAL
  • - Sofort banking
  • - Credit card (VISA, Mastercard, Maestro)
  • - Paypal

Section 5: Shipping and delivery

§ 1. Muzemie reserves the right to adjust the shipping rates. Shipping costs are clearly stated on the order confirmation and on the invoice.

§ 2. We ship free within Belgium from a purchase amount of 60 euros including VAT. Gift cards are also shipped free within Belgium by letter.

§ 3. The shipping cost or packages including VAT amounts:

- Belgium (free from € 60,00)

3.95 €

- Netherlands (free from € 120,00)

6.95 €

- Luxembourg (free from € 120,00)

6.95 €

- Germany

8.95 €

- France

9.95 €

- Great-Britain

11.95 €

- Italy

16.90 €

- Denmark, Hungary, the Czech Republic, Poland, Portugal, Spain, Sweden

18.50 €

- Finland, Ireland, Greece, United States

19.90 €

- Switzerland

22.90 €

- Rest of Europe

29.50 €

- Other countries

on request

§ 4. Greeting cards and gift cards that are ordered separately from clothing or other items, will be shipped as letter (max. 10). This is subject to specific rates. The shipping cost for letter including VAT amounts:

- Belgium

1.95 € (gift card free shipping)

- Europe

3.95 €

- Rest of the world

4.95 €

§ 5. In case of personal delivery or pick-up at Muzemie, no shipping costs will be charged. Please note that this is only possible by appointment by email to info@muzemie.be.

§ 6. As soon as Muzemie receives the payment, Muzemie will make every effort to ship your order within two business days. Please note that during the sales period, action days and holiday periods it can take a little longer.

§ 7. In Belgium, an order will be delivered the business day following on the shipment. However Muzemie is in no way liable for any delays in delivery as well as the consequences that are due to a fault of the transport company.

§ 8. We will do everything to pack the ordered goods as good and safe as possible. Muzemie cannot be held responsible for damage, theft or loss of goods during shipment through the carrier. If the purchaser wants to insure themselves, the purchaser must contact Muzemie.

§ 9. All our items are packaged carefully. Optional can be chosen for gift wrapping (+ € 1).

§ 10. The Purchaser is obliged to check the condition of the goods when they are delivered by the transport company. When the package from the goods was opened and /or damaged, the purchaser must refuse the delivery or report it at the time of receipt to the transport company and state this on the delivery note.

Section 6: Right to return products

§ 1. The Purchaser has the right to notify Muzemie that he renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the goods. Please note that discounted items purchased from the outlet or discount during the sales period will not be refunded upon return. In stead you will receive a voucher valid for one year to use in our webshop.

§ 2. The Purchaser sends the goods at their own risk and at their own expense within 14 days in original condition on to our return address "Muzemie, Wilgenlaan 2-B, 9130 Beveren, Belgium" after the Purchaser has notified it by email to info@muzemie.be containing the information on the return item (invoice number, product name, date of purchase, bank details).

When returning goods, keep the following in mind:

  • - The product and packaging must be in original condition. A damaged item and / or damaged packaging will not be taken back.
  • - Clothing / shoes must be marked with the original label and should not be worn or washed.
  • - The shipping costs for returning items are borne by the purchaser. Unless Muzemie made a mistake. If a part of an order is returned and as a result the total purchase amount of that order becomes less than the amount giving entitlement to free shipping, the shipping cost of the order will be deducted from the refund amount.
  • - Muzemie does not accept insufficient or non-stamped returns, regardless of the reason for the return.

§ 3. As soon as Muzemie has received and verified the returned item, Muzemie will refund the amount within 14 days. Shipping costs are not refundable.

§ 4. Muzemie checks every shipment before shipping. Nevertheless, if the purchaser finds damage to the delivered goods, the purchaser must immediately notify Muzemie and send a picture of the damaged good by email to info@muzemie.be.

§ 5. Muzemie reserves the right to refuse returns when it is suspected that the items have been used or when the damage is caused by fault other than Muzemie or supplier of the article.

Section 7: Privacy policy

§ 1. All private data are used only for processing the order and will not be passed to third parties. Muzemie may use this information for the promotion of its products and services. As Purchaser you have always the right to access and correct this data or delete it. To do so, please send an email to info@muzemie.be.

Section 8: Ownership

§ 1. No pictures or information from our website may be copied or used without explicit permission from Muzemie.